How Teknotrait Helped an early stage eCommerce startup
Slash Regression Time by 90% and Boost Customer Satisfaction by 90%
About the Client
Our client is an omni-channel loyalty and customer engagement platform for Shopify brands.
It helps brands build stronger communities through rewards, referrals, and meaningful engagement tools.
Core Business Features
Business-Critical Features That Define the Customer Experience
Rewards and Redeemption
Third Party Integration
Referral Program
Subscription based Rewards
Analytics and Insights
Core Business Features
Business-Critical Features That Define the Customer Experience
Rewards and Redeemption
Third Party Integration
Referral Program
Subscription based Rewards
Analytics and Insights
Challenges & Solutions
Project Roadblocks and Strategic QA Resolutions Delivered
Challenge A
No Formal QA Process Leading to Frequent Production Bugs
Solution
Established a structured QA process with test case writing, execution cycles, and formal bug reporting, catching issues early in QA and staging environments
Challenge B
No Separate Environments for Testing and Production
Solution
Introduced multiple environments (Dev, QA, Production), ensuring thorough validations and major bug fixes before deployment to production
Challenge C
Delayed Releases Due to Lengthy Manual Regression Testing
Solution
Implemented Playwright-based automation for smoke and regression tests, reducing test time from 5 days to 1 hour using parallel execution.
Challenge D
Lack of Customer Communication About New Features
Solution
Launched a bi-weekly product newsletter sharing feature updates, guides, and tips — significantly improving customer engagement and app adoption
Challenge E
Absence of Help Center and Product Documentation
Solution
Created comprehensive Help Center documentation with step-by-step guides and visuals, reducing support queries and improving customer satisfaction by 90%.
Technology & Tools Used
Tech Stack and QA Tools That Powered the Project
Business Impact
Established a QA and release process that cut regression time and improved customer satisfaction by 90%
- Reduced regression testing time from 5 days to 1 hour using test automation
- Improved customer satisfaction by 90% through stable, error-free, well-documented releases
- Caught 85% critical bugs early in the QA environment before hitting production
- Boosted customer engagement via bi-weekly product newsletters and feature guides
- Enabled on-demand urgent releases with same-day smoke testing via parallel test execution
Industries we work with
Tailored QA solutions for every industry, accelerating releases with flawless quality
- Fintech
- End-to-end digital payment flow testing
- API reliability and integration testing
- Load testing for high transaction volumes
Payment Gateways
Loan Management
Robo-Advisory
WealthTech Apps
- EdTech
- End-to-end course enrollment testing
- Video streaming and playback validation
- Scalability testing during live sessions
Learning Management Systems
Virtual Classroom
Assessment & Certification Platforms
- Healthcare
Ensure secure, reliable, and patient-centric digital healthcare experiences.
- HIPAA compliance and data security testing
- Telemedicine video call performance validation
- Appointment scheduling and e-prescription workflows
Patient Portals
Health Apps
EMR/EHR
Telehealth
Remote Care Platforms
- eCommerce
- End-to-end checkout flow validation
- Payment gateway integration testing
- Load testing for seasonal traffic spikes
Shopify & Magento Stores
Omnichannel Mobile Apps
Loyalty
Referral Programs
- Real Estate & PropTech
- End-to-end property listing management
- Online payment and transaction flow testing
- Cross-platform compatibility testing for apps
Property Search
Listings Platforms
Brokers app
Online Rentals
- Travel & Hospitality industry
- Booking and reservation system testing
- Payment gateway and refund process testing
- Load testing during holiday peak seasons
Online Booking Portals
Hotel & Travel Apps
Travel Aggregator
Deal Platforms
- SaaS industry
- End-to-end subscription workflow testing
- API integration and third-party service testing
- Load and performance testing for scaling apps
Subscription
Trials
SaaS
Multi-tenant
Billing
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