Transforming Quality Assurance for a Leading SaaS
Hospitality Platform to Enable Seamless Contactless Guest Experiences
About the Client
Our client is a US-based SaaS technology provider offering contactless, guest-centric hospitality solutions. Their platform serves hotels, serviced apartments, vacation rentals, and restaurants across 30+ countries.
Their platform enables properties to enhance guest experience through mobile-based services like digital ordering, check-ins, mobile keys, guest marketing, and more, all from a guest’s personal device.
Core Business Features
Business-Critical Features That Define the Customer Experience
Mobile Digital Ordering
Automated Chatbot & Omni-channel Messaging
Mobile Key & Digital Compendiums
Pre-arrival Registration & Online Check-in/Checkout
Job Dispatch System & Room Management
Core Business Features
Business-Critical Features That Define the Customer Experience
Mobile Digital Ordering
Automated Chatbot & Omni-channel Messaging
Mobile Key & Digital Compendiums
Pre-arrival Registration & Online Check-in/Checkout
Job Dispatch System & Room Management
Challenges & Solutions
Project Roadblocks and Strategic QA Resolutions Delivered
Challenge A
No QA process or test documentation in place, leading to frequent production bugs.
Solution
Set up a dedicated Test Environment and created comprehensive Manual Test Cases covering all features.
Challenge B
Developers were performing their own testing, resulting in missed defects and unstable releases.
Solution
Segregated test cases into Smoke, Regression, and UAT categories for structured testing cycles.
Challenge C
No automation framework existed to support continuous testing and quick feedback loops
Solution
Developed an Automation Framework using Selenium WebDriver, Cucumber BDD, TestNG, and Selenium Grid.
Challenge D
Slow and inefficient testing cycles delaying releases and increasing risk of production issues.
Solution
Implemented parallel test execution via Selenium Grid, reducing test execution time and enabling faster feedback.
Technology & Tools Used
Tech Stack and QA Tools That Powered the Project
Business Impact
We established a scalable QA process that accelerated release cycles, improved product quality, and reduced production defects
- Eliminated unplanned production bugs through structured pre-release testing, regression cycles.
- Reduced testing time by 60% using parallel test execution with Selenium Grid.
- Automated over 80% of core business flows, ensuring higher test coverage, faster deployments
- Achieved a zero-rollback release rate after implementing structured Smoke and UAT cycles.
- Enabled continuous deployments with reliable, automated quality checks in place for each ...
Industries we work with
Tailored QA solutions for every industry, accelerating releases with flawless quality
- Fintech
- End-to-end digital payment flow testing
- API reliability and integration testing
- Load testing for high transaction volumes
Payment Gateways
Loan Management
Robo-Advisory
WealthTech Apps
- EdTech
- End-to-end course enrollment testing
- Video streaming and playback validation
- Scalability testing during live sessions
Learning Management Systems
Virtual Classroom
Assessment & Certification Platforms
- Healthcare
Ensure secure, reliable, and patient-centric digital healthcare experiences.
- HIPAA compliance and data security testing
- Telemedicine video call performance validation
- Appointment scheduling and e-prescription workflows
Patient Portals
Health Apps
EMR/EHR
Telehealth
Remote Care Platforms
- eCommerce
- End-to-end checkout flow validation
- Payment gateway integration testing
- Load testing for seasonal traffic spikes
Shopify & Magento Stores
Omnichannel Mobile Apps
Loyalty
Referral Programs
- Real Estate & PropTech
- End-to-end property listing management
- Online payment and transaction flow testing
- Cross-platform compatibility testing for apps
Property Search
Listings Platforms
Brokers app
Online Rentals
- Travel & Hospitality industry
- Booking and reservation system testing
- Payment gateway and refund process testing
- Load testing during holiday peak seasons
Online Booking Portals
Hotel & Travel Apps
Travel Aggregator
Deal Platforms
- SaaS industry
- End-to-end subscription workflow testing
- API integration and third-party service testing
- Load and performance testing for scaling apps
Subscription
Trials
SaaS
Multi-tenant
Billing
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